Refund Policy

Returns

Once an order is placed online it can not be cancelled. We may be able to change or alter the order but it can not be cancelled.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We will not refund orders that are not ordered through our customer service staff by phone or email. If you place your own order online without asking customer service staff what are the proper products to order for your application and how to properly use them we will not refund or exchange the items. There is a 20% restocking fee for all returns. Missing items and damaged returns will be subject to further fees. Return shipping labels are the responsibility of the customer. If your order received free shipping you may be responsible for the reimbursement of the cost of the shipping label as well when we shipped the item to you.

To be eligible for a return for your unused and in the same condition that you received it order please contact us for the return address. It must also be in the original packaging. If you are having any issues with a product please contact immediately for help either by phone @239-877-0411 or email at info@dura-coating.com. If any bottle of any product is more than 1/4 used we will not issue a full refund. More than 1/2 the bottle is used we will not accept any return or exchange.

For Issues with Dura-Dressing we will require photos of cleaning process and application process along with before and after photos. We will also help remedy the situation along with the customer following our instructions before any refund will be given based on our evaluation of the process. Before any return on any Dura-Dressing kit will be issued the customer must follow our instructions to first fix the install issue we identify. Dura-Dressing works 100% of the time on properly cleaned tires. Please contact us for help to remedy your issue. If you are rude to customer service staff either over the phone or through an email you will not be helped and or responded to until you can treat our staff with respect. Treat our staff the same way you wish to be treated. 

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 239-877-0411.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

SHIPPING POLICY
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping guarantees for Next Day, 2 day, 3 day, Priority shipping and ground will be direct customer to the shipper. We do NOT guarantee any delivery times due to Covid delays. Please visit UPS or USPS websites and contact customer service before selecting any shipping. Once the items ships we are no longer responsible for delivery times, delays, and errors. We can not control UPS or USPS at all in any way. They are responsible for delivery times and delays directly with the consumer.

Next day UPS / USPS and 2 day UPS packages will ship the same day as ordered so long as the order is placed M-F before 1pm EST. Please contact us directly at 239-877-0411 if you need a package shipped the same day as ordered. Please call to verify the order is able to be shipped.

UPS will not deliver packages on Saturdays. No next day or any other method packages shipped UPS will arrive on Saturday. No weekend days count as shipping days with UPS or USPS. Only USPS will deliver on Saturday. Some USPS next day packages may take 2 days. Please check with USPS or your local post office first before placing the order with us.

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